Good afternoon! Trans Pacific Airline. How can I help you?
I'm calling to cancel my reservation for Trans Pacific Flight 8 on July 19 from Taipei to Minneapolis. Could you please make it for the same flight on August 2 instead of July 19?
What's your name, please?
My name is Judy Wang.
How do you spell your name, please?
My first name is J-U-D-Y, and my last name is W-A-N-G.
Please note that this ticket has a penalty of $ 75 for any change or cancellation.
It's OK. Where should I pay for the penalty?
At the airport. OK, Miss. Wang, your Flight 8 on July 19 from Taipei to Minneapolis is canceled. Your new reservation is Trans Pacific Flight 8 from Taipei to Minneapolis at 9 thirty a. m. on August 2.
That's 1POJ7403.
That's correct.
Thank you!
Is there anything else I can do for you?
No, thanks. I'm all set. Good-bye.