How may I help you?
I'm having a problem.
What problem are you having?
There have been charges made on my debit card that I didn't make.
Do you have the statement for your card?
Here it is.
What are the charges you're referring to?
The last four charges on the page.
I'm afraid we're going to have to investigate these charges.
How long will an investigation take?
I honestly don't know, but we will freeze payment on these charges.
That sounds absolutely fantastic.