Hello Mr Waterstone, what can I do for you today?
Hello, Becky. Well, you see, I have this thing here, called a Fixed Deposit Certificate, and I've just noticed the date on it.
Oh, I see. You have two choices here you can either redeem or renew.
I think I'll redeem, if that's not a problem.
No problem at all, Mr Waterstone. Any preference as to how you want the money?
Anything you like, but not too many large notes. It's useful to have smaller notes.
Here we go, Mr Waterstone. Here's your money and your interest note.
Yes, yes. Everything's fine. Thank you very much, Becky.