What do you need today?
I need to take a few classes.
What kind of classes would you like to take?
How about a driver's course?
Okay, you're going to need to make an appointment.
I don't understand why I need to make an appointment.
You need to make one to come down and fill out your paperwork.
I'd like to make one now if I could.
Sure you can; when would you like to come in?
I'd like to come in tomorrow morning at 9
That'll be fine.
That's great. Thank you very much.